What is the difference between Google My Business and Google Business Profile?

  1. Benefits of Setting Up a Google Business Profile
  2. Better Customer Engagement
  3. What is the difference between Google My Business and Google Business Profile?

What is the difference between Google My Business and Google Business Profile?

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Navigating the digital landscape for your business can be tricky, especially when it comes to mastering your online presence. Did you know that Google has recently transitioned from Google My Business to a new platform called Google Business Profile? This article will unravel the differences between them and guide you on how to leverage these tools for your success.

Dive in with us to harness the full power of Google for your business!

Key Takeaways

  • Google My Business has changed to Google Business Profile, which is for managing online info on Google Search and Maps.
  • With a Google Business Profile, you can talk with customers through messages, something you couldn't do with the old system.
  • Setting up your business on Google is important. You add details like your address and hours so people can easily find you.
  • Verifying your business profile means checking it's real using a code from a postcard or another way. This helps keep your information safe.
  • To help more people see your business online, use words they might search for and ask customers to write good reviews.

Understanding the Importance of Online Presence for Businesses

A vibrant storefront with diverse people and bustling cityscape at dusk.

Businesses need to be visible where customers spend a lot of time—the internet. Being online makes it easy for people to find information about what you sell, when you're open, and how to get in touch.

It's like having a digital shop window that's always on display.

Having your business show up on Google Search and Maps can help more customers reach you. This is key because many look online first before they buy something or visit a store. When your details pop up right away, it tells them you're ready to help.

Plus, if they see good reviews and pictures, they might choose you over others.


Overview of Google’s Business Tools

An entrepreneur reviewing Google Analytics data in a modern office.

Google's suite of business tools is a powerful ensemble designed to enhance online visibility and foster customer engagement. At its core lies the capability for local enterprises to manage how their details are presented on Google Maps and in search results, offering an invaluable digital strategy in today's competitive market.

These tools facilitate not only the listing of essential information such as addresses, contact numbers, and operating hours but also enable user interaction through reviews and question-and-answer sections.

With a keen focus on local SEO optimisation, businesses can craft a more prominent web presence that directly targets their specific market segment.

The utility of Google's offerings extends beyond mere information dissemination; advanced features like Google Analytics integrate seamlessly into these platforms to offer insights into customer behaviour and performance metrics.

This level of detailed analysis empowers companies with data-driven approaches to refine their marketing strategies further. Using these sophisticated yet user-friendly resources effectively ensures enhanced visibility across one of the world's most frequented search engines — pivotal for any organisation looking to establish or maintain a robust online reputation.

An In-depth Look at Google My Business

Google My Business (GMB) offers a range of features and benefits to help businesses improve their online presence, attract more customers, and increase visibility in local search results - read on to discover how you can maximise the potential of this powerful tool.


Features and Benefits

Google My Business is a powerful tool for companies to manage their online presence. It helps businesses connect with customers through Google Search and Maps.

  • Features and Benefits:
  1. Be Seen on Google Search and Maps: Your business gets more visible. People find you when they search online. This includes showing up in local searches and on maps, so it's easier for customers to find you.
  2. Post Updates and Offers: Share news, special deals, or events directly on your profile. Customers can see what's new with your business anytime.
  3. Get Reviews from Customers: People trust other customers' opinions. When they write good things about you, it makes your business look great.
  4. Understand Your Audience: You get tools that show you who is looking at your business and how they found you. Use these insights to make better marketing choices.
  5. Manage Your Info Easily: Keep your opening hours, phone number, and address up-to-date so customers always have the right details.
  6. Chat with Customers: Answer questions in real-time by messaging people through your profile. This can help build strong relationships with them.
  7. Add Photos and Videos: Show off what makes your business special by sharing photos and videos of your products or services.
  8. Manage Multiple Locations: If you have more than one place for your business, control them all from one dashboard.
  9. Get Listed on the Local Pack: Your company can appear in a block of businesses near the top of the page when people do local searches.

Setting Up Google My Business

Before you can show up on Google Search and Google Maps, you need to set up your business profile. Here's how to get started with Google Business Profile:

  1. Go to the official Google Business Profile website.
  2. Click the "Manage now" button.
  3. Sign in with your usual Google account—if you don't have one, you'll need to create it.
  4. Type in the name of your business; if it appears in the dropdown menu, select it.
  5. If your business is new to Google, fill out the form with your business details.
  6. Choose the correct business category that best fits what you do.
  7. Add contact information like your phone number and website so customers can reach you.
  8. Enter your physical address or service area—this helps people find you on Maps.
  9. Confirm if you want to add a location that customers can visit, like a shop or office.
  10. Opt into updates and recommendations for your business on Google by ticking their boxes.
  11. Review all the information carefully to make sure it's right, then click "Finish."
  12. Meet Google's verification requirements which usually involve receiving a postcard by mail.

Verifying Your Google My Business Profile

Verifying your Google My Business profile is key. It makes sure your business details are correct and safe. Here's how you do it:

  • Go to the Google My Business website and sign in to your account.
  • Look for a blue shield with a checkmark, it should say "Verify Now."
  • Choose a way to verify. You can get a code by postcard, phone call, or email.
  • Check your business address is right if you're getting a postcardThis takes about five days to arrive.
  • Use the code from the postcard when it shows up. Enter it into the verification box in your Google My Business account.
  • If you pick phone or email, you get the code faster. Watch for a text message or check your inbox.
  • Type the code correctly as soon as you get it. This avoids delay and trouble.
  • After entering the code, your profile goes live! People can now find and see your business online.

Tips for Optimising Your Google My Business Listing

Getting your business seen online can help you grow. A good Google My Business listing makes it easier for customers to find you. Here are some smart ways to make your listing stand out:

  1. Complete every section: Fill in all the details like address, phone number, and hours. This helps people know more about your business.
  2. Use keywords wisely: Put words that people might use to search for your services into your profile. It can help them find you easily.
  3. Add lots of photos: Show off your location, products, and team with pictures. They draw attention and give a sneak peek into what you offer.
  4. Keep information current: Update your hours and services often, especially during holidays or events.
  5. Collect reviews: Ask happy customers to leave positive reviews on your profile.
  6. Answer questions fast: If someone asks a question using the Q&A feature, reply quickly.
  7. Use posts to share news: Tell people about special offers or new products with posts on your profile.
  8. Track how people find you: Look at the insights from Google My Business to see what works best for attracting customers.
  9. Encourage customer messages: Let people message you directly from the listing if they want more information.
  10. Stay local-focused: Mention nearby landmarks or areas served to connect with local customers.

A Comprehensive Guide to Google Business Profiles

Optimising your Google Business Profile is crucial for improving your online visibility and attracting potential customers. In this section, we'll cover the steps to setting up, verifying, and optimising your Google Business Profile for maximum impact.


Setting Up Google Business Profiles

Getting your business noticed online can be simple with Google Business Profiles. Here's how to set up your profile on this powerful tool.

  • Go to Google and search for your business name to see if a profile already exists. If it does, you can claim it.
  • If not, go to the Google Business Profile Manager and click "Add your business."
  • Type in the name of your business. Make sure it matches exactly how you want customers to see it.
  • Select the right category for what your business does. This helps people find you when they search for what you offer.
  • Enter your exact address so people know where to find you. You can also mark a service area if you travel to customers.
  • Add contact details like phone numbers and websites so customers know how to reach out or learn more about you.
  • Verify ownership by requesting a postcard from Google with a unique code sent to your business address.
  • When the postcard arrives, enter the code in Google Business Profile Manager for full access.
  • Pick clear and high - quality photos of your business. This makes a strong first impression.
  • Write an accurate and engaging description that highlights what makes your place special.
  • Keep information like opening hours up-to-date, so people trust they can visit when they plan to.
  • Encourage happy customers to leave reviews. Good words from others boost your reputation.

Verifying Your Google Business Profile

  1. Verification Process:
  • Access your Google My Business dashboard and select the business location you want to verify.
  • Choose a verification method from options like postcard, phone, email, instant verification, or bulk verification.
  1. Postcard Verification:
  • If you choose postcard verification, ensure that the mailing address is correct before requesting the postcard.
  • Once the postcard arrives, log in to your Google My Business account and enter the verification code provided on the postcard.
  1. Phone or Email Verification:
  • For phone or email verification, select the respective option and follow the prompts to receive a verification code.
  • Enter the received code in your Google My Business account within the specified time frame to complete the process.
  1. Instant Verification for Eligible Businesses:
  • Some businesses may be eligible for instant verification if they have already verified their website with Google Search Console.
  • If your business qualifies for instant verification, ensure that you're signed in with the same account used for Search Console to prompt automatic verification of your business listing.
  1. Bulk Verification for Multiple Locations:
  • For businesses with multiple locations, utilise bulk verification to manage and update information across all business profiles efficiently.
  • Prepare a spreadsheet containing specific information about each location and follow Google's instructions for bulk verification.
  1. Keeping Information Up-to-Date:
  • After successfully verifying your business profile, regularly update essential details such as operating hours, contact information, and services offered.
  • Respond promptly to customer reviews and frequently use additional features provided by Google My Business to enhance user engagement.

Tips for Optimising Your Google Business Profile

To optimise your Google Business Profile, follow these essential tips:

  1. Use relevant keywords in your business description to enhance visibility in local search results.
  2. Ensure accurate and complete business information, including address, phone number, and hours of operation, for better chances of users finding your business.
  3. Maximise the use of Google Business Profile features such as posts, photos, and reviews to increase engagement and ranking.
  4. Regularly update posts with promotions, events, or offers to keep the profile fresh and engaging for potential customers.
  5. Encourage satisfied customers to leave reviews on your profile to build trust and credibility within the community.
  6. Respond promptly to customer inquiries or reviews to demonstrate active engagement and great customer service.
  7. Utilise Google Business Profile's insights to understand how users interact with your profile and adjust strategies accordingly for better performance.

Comparing Google My Business and Google Business Profiles

Google My Business and Google Business Profiles serve different purposes, with the former being more focused on local business listings and the latter providing a broader online presence.

To learn more about their key differences and which one suits your business needs best, keep reading for a detailed comparison.


Google My Business and Google Business Profile are similar but also have some key differences. One difference is that Google Business Profile allows messaging, which is a feature not available in Google My Business.

Additionally, another important distinction is that Google has rebranded Google My Business to Google Business Profile, indicating a change in their approach to business tools. Setting up and optimising a Google Business Profile can enhance visibility on both Google Search and Maps, which is an advantage over the functionality of the traditional Google My Business.

Which One Should You Use?

Google My Business and Google Business Profile serve distinct purposes. If you seek a robust tool for managing and optimising your business presence on Google, then Google My Business is the right fit for you.

It offers features like posting updatescollecting customer reviews, and accessing valuable insights through its analytics dashboard. On the other hand, if your primary goal is to enhance local visibility for your business in search results and maps, then Google Business Profile is the better choice.

The platform empowers businesses with essential information such as operating hours, contact details, and engaging visual content to attract potential customers.

Factors to Consider

When deciding between Google My Business and Google Business Profile, consider the specific needs of your business, including whether you require advanced features like multi-location management or user-generated content.

Evaluate how each tool aligns with your marketing strategy and goals, considering factors such as targeted advertising, online reputation management, and mobile-friendliness. Additionally, take into account the importance of search engine optimisation (SEO) and how each platform can help improve your visibility in search results.

Furthermore, analyse the potential for integrating these tools with other online platforms to maximise their impact on your overall marketing plan.

Remember to focus on optimising your presence across social media platforms and targeting ads effectively towards your desired clientele. Keep in mind that both tools offer unique benefits such as advanced analytics and customer experience management which should be considered when making a decision.

Advanced Features

Delve into the advanced features of Google My Business and Google Business Profiles, from additional tools for analytics and insights to options for customising and enhancing your online presence.

These advanced features can help you take your business listing to the next level.

Google My Business

  1. Features and Benefits:
  • Manage business information like location, contact details, and hours of operation.
  • Interact with customers by responding to reviews and questions.
  1. Setting Up Google My Business:
  • Navigate to the Google My Business website and click "Start Now."
  • Enter your business name and address, then follow the prompts to verify ownership.
  1. Verifying Your Google My Business Profile:
  • Verification can be done via postcard, phone, email, instant verification (for eligible businesses), or bulk verification (for chains or businesses with multiple locations).
  1. Tips for Optimising Your Google My Business Listing:
  • Use high - quality images that showcase your products or services.
  • Regularly update posts to keep customers informed about promotions or new offerings.
  1. Advanced Features:
  • Utilise features such as messaging customers directly from the platform.
  • Gain insights into customer interactions through performance analytics.
  1. Is There an App for Google Business?
  • Yes! The Google My Business app is available for both iOS and Android devices, allowing businesses to manage their profiles on the go.
  1. Integrating Google Business Tools with Other Online Platforms:
  • Link your profile with other tools such as website analytics to monitor user engagement.
  • Incorporate customer reviews from your profile onto your website for added social proof.
  1. Common Mistakes to Avoid When Using Google Business Tools:
  • Inaccurate business information can lead to frustrated customers and loss of trust.
  • Neglecting customer interactions can impact your online reputation negatively.
  1. Future Developments and Updates for Google Business Tools:

Google Business Profiles

  1. Visibility and Control:
  • With a Business Profile, businesses can manage their local presence on Google, controlling the information that appears in search results and Maps.
  • It allows them to showcase essential details like their address, contact information, website link, and business hours.
  1. Engagement Features:
  • The platform includes features like review responses, post publishing, and Q&A management to interact with customers directly.
  • Businesses can respond to reviews, publish posts about events or offers, and answer questions that potential customers may have.
  1. Advanced Tools for Visibility:
  • Google Business Profiles provide advanced features that help increase visibility in search results and Maps.
  • These tools enable businesses to stand out in crowded online spaces, attracting more potential customers.
  1. Insightful Analytics:
  • The platform provides valuable insights into how customers find and engage with a business.
  • These analytics help businesses understand customer behaviour and optimise their online presence for better results.
  1. User-Generated Content Management:
  • Businesses can manage user - generated content (UGC) such as photos uploaded by customers, creating an authentic portrayal of their brand.
  • This UGC can enhance the overall appeal of the business profile and build trust with potential customers.
  1. Integration with Other Platforms:
  • Google Business Profiles seamlessly integrate with other Google marketing tools like ads and analytics.
  • This integration allows businesses to create a cohesive online presence across various platforms.

Is There an App for Google Business?

The Google My Business app is no longer available. Now, businesses are encouraged to use the Google Maps app for managing their Business Profile. This change indicates a shift in focus towards integrating business management tools within existing popular applications.

This move aims to streamline accessibility and centralise the control of various business-related functions, catering to a more user-friendly experience for business owners.

Integrating Google Business Tools with Other Online Platforms

You can merge Google Business Profile with messaging to directly engage with customers. In addition, by combining Google Business Profile with other online platforms like Google Maps and local search results, you can increase your business's visibility and reach potential customers more effectively.

Common Mistakes to Avoid When Using Google Business Tools

  1. Incomplete business information is one of the most common mistakes businesses make on their Google My Business profile.
  2. Incorrect operating hours and not listing services and products are common mistakes to avoid on Google Business Profiles.
  3. Ignoring customer reviews, lack of visual content, and not adding visual content are also key mistakes to avoid on Google Business Profiles.
  4. Google My Business has become more complex over the years, and there are five common issues with Google My Business that need to be fixed.
  5. Optimisation mistakes in Google Business Profile and maps are common and can impact ranking.
  6. Google prioritises the accuracy and completeness of business information in its ranking algorithms, so having incomplete or inaccurate profiles can negatively impact local SEO.
  7. Related searches on Google My Business include best practices, post guidelines, and reasons why a business may not be showing up on Google.

Case Studies

Explore real-world examples of businesses that have successfully leveraged Google My Business and Google Business Profiles to enhance their online presence, attract new customers, and improve their visibility in search results.

From small local businesses to large multinational corporations, these case studies will demonstrate the concrete benefits of utilising these powerful tools for digital marketing.

Success Stories with Google My Business

Many businesses have experienced significant success by harnessing the power of Google My Business. For instance, John's Pizzeria in Manchester saw a 30% increase in customer footfall after optimising their Google My Business profile.

This helped them stand out in local searches and attract more customers looking for the best pizza place in town. Similarly, Sarah's Spa and Wellness Centre received a 20% boost in appointments within just one month of enhancing their Google My Business presence.

Positive reviews and accurate business information on Google Search and Maps significantly contributed to their success.

The key takeaway from these success stories is that businesses leveraging Google My Business can effectively enhance their online visibility, build credibility, and attract more customers through tailored search results and positive feedback.

Success Stories with Google Business Profiles

Businesses have seen tangible success after optimising their Google Business Profiles. Companies that effectively used this platform managed to secure priority placement in local searches on Google and Maps, ultimately boosting their visibility and customer engagement.

These success stories demonstrate the significant impact of leveraging Google Business Profiles for enhancing online presence and attracting local customers. The benefits include increased exposureimproved interaction with potential clients, and ultimately driving more foot traffic to physical locations.

The attainment of top rankings in local search results reflects how companies have harnessed the power of Google Business Profiles to stand out among competitors and capitalise on targeted marketing opportunities.

Future Developments and Updates for Google Business Tools

Google is gearing up for significant changes in its business tools. The renaming of Google My Business to Google Business Profile consolidates profile management. The focus will cater more to larger businesses with multiple profiles under one platform.

Anticipated updates for 2023 promise enhanced features for businesses, presenting opportunities for greater visibility and customer engagement.

New developments in the pipeline are expected to streamline profile management and provide improved functionalities. These updates aim to benefit businesses by offering a more robust and user-friendly experience, contributing towards enhancing their online presence.

Conclusion: Making the Most of Google’s Business Tools.

In conclusion, understanding the differences between Google My Business and Google Business Profile is key for businesses. The change from GMB to GBP signifies an evolution in managing online presence.

While both platforms help manage business information, GBP offers additional features like messaging. Businesses should consider their specific needs when choosing which platform to use.


1. What's the main difference between Google My Business and Google Business Profile?

Google My Business was the old name for what we now call Google Business Profile. The change helps businesses manage their presence directly on Google Search and Maps.

2. Can I run targeted ads with both platforms?

Yes, you can use both to run targeted ads but through Google Ads (formerly AdWords). It allows your advertising campaigns to reach your intended market across various online channels.

3. Are these tools good for multi-location businesses?

Certainly! If you're managing multiple locations, both systems work well for showcasing each branch on the web, ensuring brand image consistency in search engine results pages (SERPs).

4. How do they help me understand my competition?

These platforms come with features like competitor analysis, allowing you to see how similar businesses handle content creation and email marketing so you can shape a stronger value proposition.

5. Will using these services improve my company's visibility on mobile devices?

Definitely — both are designed to be mobile-friendly, meaning they enhance visibility across smartphones and tablets which improves click-through rates from potential customers who find your brand while browsing.

6. If I have trouble with either service — is there support available?

There is troubleshooting support available for users of both services; whether issues arise with website design integration or media management within your listing — help is at hand via detailed support guides or contact options such as emails and text messages.

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